How to Use the Guest Support Pass (DAS) at Universal Studios Japan

If you’re travelling to USJ with someone who finds it hard to stand in queues, buying an Express Pass is not your only option to make their day a bit more pleasant. You can also use the free USJ Guest Support Pass that limits the time eligible people need to spend standing in queues. Here’s how it works.

What Is the Guest Support Pass?

The Guest Support Pass is Universal Studios Japan’s accessibility system for guests who have difficulty waiting in standard queues due to physical disabilities, chronic health conditions, or neurodivergent challenges.

It’s not a queue-skipping pass; you don’t get on the rides faster. Instead, it just allows you, and up to five people travelling with you, to wait elsewhere – for example, trying one of the cute snacks, wandering around the shops, or simply resting your legs – until it’s your turn to ride.

When that time comes, you go back to the ride where you’ll be taken toward the front of the queue.

Article by Helen Foster. Disclosure: Some links in this post are affiliate links. See our Affiliate Disclosure.

Differences Between the US AAP and the Guest Support Pass

Now, if you’ve been to the US Parks in the past, you might already have signed up for the US versions of the pass, the Attraction Assistance Pass, and the process in Japan is similar to how this has worked until recently (unlike DAS at Tokyo Disney which is very different from the US Disney system) but there are still a couple of small differences.

1. You Can’t Register in Advance

In the U.S., you have the option to apply for a card called an IBCCES Individual Accessibility Card (IAC) online before your visit. Your needs are then discussed in advance with a Universal Destinations & Experiences Guest Accessibility Team Member, which speeds things up on the day of your actual visit.

This doesn’t happen at USJ – everything is done once you enter the park.

2. It’s Possibly a Little Less Private

At the US Parks, you do not need to disclose the medical reason why you need extra help with the queuing system, but that might not work so well at USJ. You need to show paperwork confirming potential eligibility, and it can be a good idea to include the reason why the person cannot stand in the queue for long periods on this.

3. You Don’t Do Things in the App

In December 2025, the US parks started offering ride return times in the app for those using the AAP system. This doesn’t yet happen in USJ – you do everything in person at the rides.

What Proof You Need

To use the Guest Support Pass, Universal Studios Japan requires some form of documentation that shows the guest has a disability or condition that affects their ability to wait in line.

Now the rules for this are clear for Japanese people, you need an official certificate showing your disability, but, most other countries don’t offer those, and USJ don’t make it clear as to exactly what foreign paperwork they class as equivalent for international guests.

When I asked them a while back, they told me to tell people to ring and ask – which wasn’t exactly helpful!

However, since that speculative email a while back, I now have over 30k members of my USJ Trip Planning group on Facebook, which means I now have access to a lot of people who have used the pass successfully – and they’ve shared what they used to get their Guest Support Pass.

The most common of these is a doctor’s letter. This needs to be on official letterhead, contain the name of the person who will be applying for the Guest Support Pass, and explain why they cannot stand in a queue. One member of my group also showed her IBCCES Individual Accessibility Card (IAC) from the US Parks alongside her letter. Other forms of Government identification showing, say, receipt of benefits related to the condition are also a good idea.

You should also bring photo identification for the guest using the pass (like a passport) to confirm identity, although it’s the law to carry your passport with you at all times in Japan anyway.

Buying Entry Tickets for Guests with Disabilities

Now, this is a bit tricky.

Officially, USJ does offer discounted tickets for guests with disabilities and one companion, but they don’t do this on their English website or, via third parties like Klook. So you’ll have to navigate the Japanese website. This requires you to upload your proof of disability before purchase. This is then assessed by staff before the tickets are released.

I do not know of anyone who has bought their ticket this way, nor whether international documentation is even accepted via this route. But this is the link to the ticket. You may need to use an incognito window to reach the site, or it will keep diverting you to the English one.

Also, the site doesn’t always translate brilliantly, so be very careful and ensure you are booking the right pass for the right date if you do use it

If you’d rather not dice with Japanese translation, you can also apply for tickets for Disabled guests at Guest Services on the day. However, be aware, success is not guaranteed.

Jasmine from Babes With Mobility Aids shares her story of trying to enter the park and how she got turned down for a disability ticket because her official documentation didn’t have a photograph on it. She was able to use the Guest Support Pass once inside, though.

The problem is, Japan is a stickler for rules – and, if you get the wrong person manning the booth that day and your identification doesn’t match the exact format that is written on their screen to accept, they may say no, just because they don’t think they can say yes!

The Disabled Ticket costs 4700 yen for adults and 3200 yen for children, so it does save a fair amount of money. But if you decide to try and buy them, I would bring the most official documentation you have, as well as your doctor’s letter, so anything from a Government body and particularly anything that has your photo on it, but even then, just be prepared that you might not get them.

Also, remember there will be a bit of a hold up when entering the park while they check your documents, which could affect queue times, or, your ability to get into Super Nintendo World, so get there early.

I appreciate that it’s not hugely fair that you might not be able to buy a ticket that you’re medically entitled to, but weigh up if it’s the right choice for you to try and use them, or if you’d rather not get stressed out and would prefer to buy your Studio Passes in advance via USJ or Klook.

The good news is that the Guest Support Pass does seem to be easier to get than the Ticket for Disabled Guests – and you don’t need to be using this ticket to access it.

How to Register for the Guest Support Pass

Once you’ve got your paperwork together, you don’t really need to do anything until you enter the park. Once you do, you register for the pass at the first ride you want to ride. Look for the staff member carrying an iPad. Your whole group needs to be with you the first time you do this.

1. Tell the Staff You’d Like to Use the Guest Support Pass

You can do this in English, or, use Google Translate – we also have a download of printed phrases you can use by showing it on your phone, or printing it out.

2. Show Your Documentation

Present your disability certificate, ID, or doctor’s letter. The staff will review it to confirm your eligibility.

3. Show Park Tickets for Everyone in Your Group

The Guest Support Pass allows the registered guest to include up to five additional companions (six people total). Everyone in the group must be together when you first apply for the pass and when using it.

4. Receive Your Guest Support Pass

The pass is not linked to your ticket or added to the USJ app. Instead, you’re given a physical card with space for attraction names and return times. Staff will explain how to use it and provide an English-language instruction sheet if you need one.

How to Use the Guest Support Pass at Attractions

Once you have your pass, you can start using it around the park. The process is simple:

Step 1: Visit the Attraction Entrance

Go to the entrance of the ride you want to experience and show your Guest Support Pass to the staff member at the front – again, look for someone with an iPad. Let them know you’d like to use it for that attraction.

The staff will go over the safety tips for that ride to make sure you’re okay with things.

Step 2: Get Your Return Time

The staff will check the current standby wait time for the ride and write your return time on your card.

For example, if the current wait at Hollywood Dream is 60 minutes, they’ll write a return time 60 minutes from now. You don’t have to stand or sit nearby – you can explore, eat, or rest until then.

Technically, the rules for the pass state that you can’t go on any other rides while you wait, but that doesn’t mean you can’t enjoy other things in the park – see below for some ideas on how to spend your wait times.

Step 3: Return When It’s Time

At your designated return time, go back to the same ride entrance and show your Guest Support Pass again. Staff will usually direct you to the attraction’s wheelchair or priority entrance.

You’ll generally wait only a few minutes before boarding.

Step 4: Enjoy the Ride

Once you’ve finished, you can visit another attraction and repeat the process.

Step 5: Remember the Rules

• You can only hold one active return time at a time. You can’t stack up new ones while waiting.
• The registered guest must ride with the group – companions can’t use the pass without them. Nor can the registered guest ride alone – they must have an adult accompanying them.
• The maximum group size is six people (including the registered guest).
• You must present the same Guest Support Pass for each use – don’t lose it!

Using the GSP in Super Nintendo World

Super Nintendo World operates slightly differently from the rest of USJ because you need a timed entry slot to get in – or to arrive before they switch this on.

You still need this even if you are using the Guest Support Pass – the pass will allow you to wait out the queues for the rides in SNW – Minecart Madness, Yoshi’s Adventure and Mario Kart: Koopa’s Challenge once you enter during your timed entry time, but it doesn’t get you in, you still need to get timed entry as per normal.

If you’re not sure how timed entry works, have a look at our guide to entering SNW.

Note – you cannot leave SNW even if you have a return time written on your Guest Support Pass. As the queues here can get pretty long, this can mean you spending a lot of time in SNW – and it’s a pretty crowded and overstimulating area, so just be aware of that.

If it’s all going to get a bit much, you might want to use an Express Pass to minimise waiting times rather than the Guest Support Pass. To save spending more than you need, get an Express Pass 4 that contains either Mario Kart: Koopa’s Challenge or Minecart Madness, as they are the rides with the longest queues – pick the one you most want to ride.

What Can You Do During Your Wait

As I said, technically, the rules of the Guest Support Pass state that you cannot go on another ride during your waiting time, so what else can you do? Here are a few ideas…

Dine at Kinopios

This is the hardest restaurant to enter in USJ. You can only pick up a seating time once you are in USJ, and it gets busy – but, as the queues for the rides at SNW can be pretty long, if you time things correctly, you might be able to pick up your ticket and dine while you wait for the rides.

Our guide to cute food at USJ explains how to get a seat in Kinopios.

Power Bands

Again, this is a good way to kill a lot of time in Super Nintendo World. The bands let you play games around the SNW area and collect points. You can buy them at the cart outside Super Nintendo World, or once inside the land. If you have US Powerbands, they also work.

Meet and Greets

You can meet characters like Mario and Luigi, Minions, dinosaurs and the Fantastic Beasts of the HP Universe at different times throughout the day.

Find the show schedule on the app to get the times and locations for many characters the day you are visiting – Mario and Luigi don’t appear on this, but I’ve seen them both times I’ve been in SNW.

Eat Cute Food

The character-themed snacks and meals at USJ are really cute – and there’s a lot of them, so, you could spend your wait times munching your way around the park. There’s a list of USJ’s themed foods and where to find them here – the Minion Banana Ice Cream sandwich is probably my favourite, but keep an eye out for any limited-edition specials as well.

See a Show

There are a couple of these that can eat up a chunk of time. Waterworld is tucked away a bit, but, could be a good choice if you’re waiting for returns for The Flying Dinosaur and Jurassic Park. This show lasts around 20 minutes and is performed three times a day, usually in the afternoon. There are wheelchair seating areas if needed. Do bear in mind that the show might be noisy.

Universal Monsters Live: Rock and Roll Show lasts around 30 minutes. It has some wheelchair accessible seats. It’s located in the Hollywood area, so handy if you’re waiting for a return time for Hollywood Dream or Backdrop.

Other seasonal shows might also be on when you visit, so check the app for the day you’re in the park.

And I think that’s all you need to know about using the Guest Support Pass at USJ, but if you do have questions, then please head over to my Disney and USJ Facebook group, where I, or someone else, will do our best to help.

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